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Privacy Policy

At Cestlheure data protection and confidentiality is a high priority. This privacy policy applies to the processing of personal data that we at Cestlheure collect or you submit when you visit our website Cestlheure.co. The purpose of our privacy policy is thus to sets out clear guidelines for how we at Cestlheure processes your personal data.

Below, we explain how we use the personal data that you leave and/or provide when you visit our website and use the various services on the website.

Overview of our privacy policy

  1. Our statement on privacy
  2. Collecting and using of your personal data
  3. Sharing of personal data
  4. Transferring of your personal data outside the EU
  5. How long do we store your data
  6. Your rights
  7. Safety, withdrawal of consent, links to other websites and amendment of data etc.
  8. Your right to complain

1. Our statement on privacy

When we handle your data, we uphold the following principles:

1. We collect and store the data for these main purposes:

  • Handling and delivering of your order
  • Customer service
  • Improving of your user experience
  • Marketing, including newsletter, competitions, events/campaigns, and analysis
  • Fraud prevention
  • Legal requirements
  • When you apply for a job position

We only collect data that we need for the above-mentioned purposes
3. We delete your personal data when we no longer need it for the above-mentioned purposes
4. We do not sell your personal data
5. We keep your data secure

Below you can read how and why we at Cestlheure.co collect and store your personal data as well as who we share your data with. Further, it is possible for you to read about how you can exercise your privacy rights, for instance how to request access to your personal data and when you have the right to make an objection to the processing of your personal data.

Below you can read how and why we at Cestlheure.co collect and store your personal data as well as who we share your data with. Further, it is possible for you to read about how you can exercise your privacy rights, for instance how to request access to your personal data and when you have the right to make an objection to the processing of your personal data.

2. Collecting and using of your personal data

You will always be informed in connection with the collection of personal data about you. In connection with the submission of your data it will always be stated whether the submission is voluntary or necessary for completing the desired action, such as the completion of a transaction in our web shop.

Handling and delivering of your order / fulfillment of your order

Before we can handle your order, we need some information from you. When you place an order at Cestlheure.co, you thus provide your name, address, e-mail, phone number, and your payment method with us. Further, you provide which of our products you wish to order/purchase.

We use the above-mentioned information to fulfill your order, including sending you an order confirmation as well as packing and delivering the order to you.

Customer service

When you contact our customer service via chat, e-mail, or phone, the personal information that you provide/share to/with us will be registered. In addition to this, our customer service has access to all information about your order so that they can help you in the best possible way if you have any questions about your order, the status of your order, or if you want to return an item or the like. Finally, our customer service has access to any previous correspondence with you, given that they thus can provide you a better service.

If you use our “e-mail when available”-function, we will use the e-mail you have given to us, to notify you when the requested item is back in stock.

Improvement of your user experience

Given that we want to give you the best experience on our website and social media, we use cookies to track your browsing behavior on our website as well as our social media. The purpose of this browsing tracking is to give you a better experience on our website and social media. You can read more about our cookie policy here.

We keep statistics about which areas of the site you and our users visit and which products the users prefer. This data does not contain personal data. By means of this data, we obtain knowledge about your and our user’s use of the website. This information is used by us to improve our website, including the user-friendliness, the layout, and functionalities as well as the overall experience of the site. Further, based on your browsing behavior and data, we recommend you those products we think you might like.

Furthermore, we use data about how you and our users navigate, to better understand how you and our users use Rains.com, and from that, we try to improve the website. We would like to point out that we are not able to see where you come from or where you are going on the internet after you leave our site. Finally, we collect information about what products our users, as a unit, prefer. This information is also used to improve the website.

We do not sell or otherwise disclose any information about how you and our users navigate and use our website just as we do not sell or disclose any information about your purchase history to a third party.

Marketing, including newsletter, competitions, events/campaigns, and analysis

In order to present you with the most relevant news and marketing based on your interest, we and our advertising partners use your personal data to personalize the recommendations and the promotions on our website just as to present you for relevant advertising/marketing on other websites and social media.

For the above-mentioned purpose, we use information about your use of our website and our different services, including your purchase/order history and profile information. This information can be used together with other information which you have provided to our advertising partners, or which they have gathered themselves, including cookies used by them when you visit our website. You can read more about the cookies used on our website here.

Some of our marketing activities are based on cookies. The marketing cookies that we use, collect information about your style preference, device ID, geolocation based on your IP address and your general browsing behavior on our website and social media. This information is used by us to personalize the recommendations and promotions on our website and social media to you. This means for instance, if you have looked at rain jackets on our website, we may by the means of the cookies show you some advertising regarding those rain jackets or the like on your social media news feed.

Please note that we will only use your personal data to send marketing material if you prior have given your explicit consent unless legislation allows us to contact you without your prior consent.

We would like to point out that you always can object to our processing of your personal data for direct marketing purposes, including profiling and automated decision-making, by contacting our customer service at info@cestlheure.co or +1 (877) 259-1349.

Fraud prevention

The information you provide to us when you place an order on our website may be used in connection with the prevention and investigation of suspected fraud. For those purposes, we may at the same time receive additional information from our payment solutions providers.

Legal requirements

We use and store your personal data to comply with legal requirements, for instance, rules in the bookkeeping law.

When you apply for a job position

We keep invited applications as long as the recruitment process is ongoing. If we refuse the requested application but wish to save your application in need of later employment, we will obtain your consent. If you agree to the storage, the application will as a rule be deleted after 6 months, unless otherwise and a longer period has been agreed with you.

If, on the other hand, you are sending us an unsolicited application and there is no vacancy at this time, but we want to save your application in need of later employment, we will let you know how long we keep the application and for what purpose. We basically keep the application for 6 months.

Legal bases for collecting and using of your personal data

We, at Rains, collect and use your personal data on the following legal bases:

1. Our performance of a contract, cf. GDPR article 6, 1, letter b

  • Fulfilment of your order

2. Our legitimate interest, cf. GDPR article 6, 1, letter f

  • Customer service
  • Improvement of your experience as a user
  • Fraud detection, investigation, and prevention
  • Analysis, user experience, optimizing and development based on cookies

3. Your consent, cf. GDPR article 6, 1, letter a

  • Newsletters
  • Cookie-based marketing

4. Our legal obligations, cf. GDPR article 6, 1, letter c

  • Legal requirements

3. Sharing of your personal data

In general, we do not transfer your personal data to a third party without your consent. However, in order to provide our services to you, we do share personal data with our partners. We only share your personal data when it is allowed by law. Further, all our partners are committed to keeping your data safe. Some of our partners are “data controllers” while others are “data processors”.

Data controllers

Those partners who are described below are data controllers. The meaning of “data controllers” is that they are directly responsible for processing your data. We do only share your personal data with these partners to the extent it is required for the performance of their services, for instance delivering your order.

When you place and complete an order, your order is handled by one of our payment solutions partners. Some of our payment solutions partners, such as stripe, credit-debit, and PayPal are all data controllers. In order for us to be able to offer you these payment options, we will pass on certain aspects of your personal information, such as your contact information and order details. The pass-on is necessary in order for the payment providers to consider whether or not you are qualified for their payment options and at the same time tailor the payment options for you. You can find more information about our payment solutions partners, including their terms and conditions and privacy policy on their websites.

When your payment is accomplished, we send your order information to our warehouse. Afterward, when your order has been packed and is ready for delivery, we share your name, address, e-mail, and your phone number with our delivery partners to fulfill and send your order.

For the purpose of marketing, we may also share non-reversible and encrypted (hashed) information about your use of our website and services with our partners. These partners may combine these data with other information which you may have provided to them directly or that they have collected themselves. Further, we share information about your IP address and order information with our affiliate marketing partners for the purpose of settle commission for their reference to our webshop.

Data processers

Those partners who are described below are data processors. The meaning of “data processors” is that they are only allowed to process your personal data on behalf of us and according to our instructions as agreed in a data processors agreement.

Our payment solution partners, for instance, QuickPay and Mollie handle your payment as a data processor. Your specific payment details are sent directly to these. These payment solution partners do handle and store your payment details in a highly secure environment in compliance with legal standards.

We have thus different technical service providers who process your personal data when they have access to our databases or store personal data in their application on our behalf. These service providers include, for instance, hosting providers, providers of our website platform, store control system, and providers of message distribution tools.

In addition to this, we do also have some partners who provide tools related to customer service and customer experiences, for instance, providers of the chat function on our website.

Finally, as a part of our advertising campaigns, we do share non-reversible and encrypted (hashed) customer e-mail addresses with social media and other partners who make the campaigns/advertisement available to you on your social media news feed or on their website.

Other situations where we share personal data

We share your personal data with the relevant authority or third party, for instance, the police, if we are obliged by law. The same applies if a court or another authority has decided it. Further, we also report fraud incidents to the relevant law enforcement authorities.

In the case of a re-organization, full or partial sale of the company, any disclosure in such connection will be in accordance with current legislation for the processing of personal data.

4. Transferring of your personal data outside the EU

Some of our partners do handle your personal data outside the EU. When this is the case, we will always ensure that your personal data is still covered by an adequate level of data protection.

The data transfer is safeguarded by the EU Commission’s Standard Clauses unless otherwise is stated. Those partners who are described below are located outside the EU.

  • Facebook, United States
  • Pinterest, United States
  • Instagram, United States

The European Commission considers the above-mentioned countries, the US and Canada, to be sufficiently secured third countries in terms of data protection. This means that the information can be transferred without specific approval. We have a data processor agreement with all partners outside the EU.

Finally, some of our partners may use external subcontractors (sub-processors) who are located outside the EU. In these cases, our partners are obligated to keep your personal data safeguarded by an adequate level of data protection.

5. How long do we store your data?

We do only store your personal data as long as it is necessary to fulfill the purpose for which they are collected, to establish, exercise, or defend legal claims, or to comply with legal requirements, for instance, bookkeeping regulations in the countries where we operate. This means that we will delete your personal data when we no longer need to process them in relation to one or more of the purposes set out above under points 1 (our statement on privacy) and 2 (collecting and using your personal data). However, the data may be processed and stored for a longer period in anonymized form.

Further, you do always have to the opportunity to request us to delete all the personal data we have registered on you. At the same time, we will comply with such a request, unless we are legally obligated to store the information or unless the information is relevant due to an upcoming legal case or dispute.

6. Your rights

When we collect, use, and handle your personal data, you do always have some privacy rights. You can read more about what kind of privacy rights you have below:

Your right of access

You are at any time entitled to be informed of the personal data about you that we process, but with certain legislative exceptions. If you request such access, we will provide you with a copy of your personal data.

Your right to be forgotten

At any time, you have the right to be forgotten which means that you can make a request asking us that we should delete all data that we have registered on you.

We may – in a few cases – not be able to delete all your personal data given that we are required to continue to store certain data in order to comply with certain legal requirements or to establish, exercise or defend legal claims. It is thus possible that we cannot delete all registered personal data at the time of your request.

Your right to object

Further, you have the right to object to the processing of your personal data on certain grounds. This means that you for instance can object to the processing of your personal data for direct marketing purposes, including profiling and automated decision-making.

Your right to rectification

If you believe that some of the data that we have registered about you is either incorrect, inaccurate, or incomplete you have the opportunity/right to inform us about this and we will consequently make sure to update and rectify your information.

Your right to restriction

In combination with some of your above-mentioned rights, it is possible for you to request that we restrict our use of your personal data, for instance instead of a full erasure of your personal data.

Your right to data portability

You also have the right to make a request asking us to supply you with all the personal data that you have provided to us in a structured, commonly used, and machine-readable format. Moreover, you have the right to have this information transmitted directly to another data controller (data portability).

7. Safety, withdrawal of consent, links to other websites and amendment of data etc.

Safety

We have implemented security measures to ensure that our internal procedures meet our high-security policy standards. Accordingly, we strive to protect the quality and integrity of your personal data. Further, the information given in the statistics is anonymous and cannot be attributed to named users. When we use cookies, it is only the pseudonymous information there is stored.

Withdrawal of consent

You may, at any time, withdraw any consent you have given, and we will delete your personal data, unless we can continue the processing based on another purpose. If you wish to withdraw your consent, please contact us at info@cestlheure.co or +1 (877) 259-1349

Links to other websites etc.

Our website may contain links to other websites or to integrated sites. We are not responsible for the contents of the websites of other companies or for the practices of such companies regarding the collection of personal data. When you visit other websites, you should read the owners’ policies on the protection of personal data and other relevant policies.

Amendment of data etc.

If you have any questions concerning the above-mentioned instructions/guidelines or if you wish to exercise any of your above-mentioned rights, you may contact us at info@cestlheure.co or +1 (877) 259-1349. You may also write to us at the following address:

C’est L’heure Paris

Complaints

If you wish to appeal against the processing of your personal data, please contact our customer service by e-mail, telephone, or letter as indicated in the above-mentioned section (section 7). You may also contact the Data Protection Agency if you wish to lodge a complaint about how we handle your personal data, their phone number is +1 (877) 259-1349.